| Office Hours |
 |
| Monday |
| 9:00-5:00 |
| Tuesday |
| 9:00-5:00 |
| Wednesday |
| 10:00-6:00 |
| Thursday |
| 10:00-6:00 |
| Friday |
| 9:00-5:00 |
| Telephone Consultations |
 |
Our lines are always open to you. Call us when you are worried, need advice or have an emergency. Calls involve giving a description of the problem to the office staff or answering service. A physician or nurse practitioner will get back to you in a reasonable amount of time. If you feel you are dealing with an emergency, please make that clear to whomever you speak. If we feel an appointment is necessary, we will advise you of that and an appropriate appointment will be made for you.
Telephone Hours
Monday, Tuesday, Friday: 9:00-4:00
Wednesday, Thursday: 10:00-5:00
After Office Hours
Call our Answering Service
845-838-6502
If your child requires medical attention after hours, one of our physicians or pediatric nurse practitioner is always on call. We never turn the call over to another office. To reach us, call the answering service at 845-838-6502, and someone should return your call within the half hour. Please, wait until we get back to you, and avoid emergency rooms. Not only is it usually unnecessary, but it is frightening to your child. The telephone call is a service to determine if your child is safe or in need of immediate attention. On occasion, technical problems beyond our control interfere with a timely response. If we do not return your call within the half hour, call us again. Please call during regular business hours whenever possible for appointments, prescription renewals, insurance and billing questions. However, for all emergencies we are available 24 hours a day, 7 days a week. Someone you know and someone who knows your child will always get back to you in a timely manner. If you need to cancel an appointment or leave a message for one of our staff, you may leave a message with our answering service.
| Scheduling |
 |
Camp Physicals, School Physicals,
and Preventive Care Visits
Please schedule these as far in advance as possible since these appointment require extra time. A twelve hour notice is required for any cancellations. Sick visits are scheduled separately from routine health maintenance visits. For this reason we cannnot always accomodate your first choice. Since we like to conduct a thorough evaluation at each appointment whether it be sick or routine, we hope that you never feel rushed or that any of your questions have gone unanswered. If this happens, please speak up and let us know. In some cases, it may be necessary to schedule a follow up appointment to accomodate all your concerns but we will always take all your concerns seriously.
Cancellations
We require 12 hours advanced notice for cancellations. A $30.00 fee will be applied for any missed appointments, not cancelled 12 hours prior. On occasion we will have an office emergency which causes a back up in the schedule. If this happens you may speak to the front desk to re-schedule.
Insurance + Billing
We accept the following insurance plans:Aetna |
Multiplan/PHCS Pomco Tricare Empire BCBS (* see 1 below) Oxford (* see 2 below) United (* see 3 below) MVP (* see 4 below) |
1) Although we accept Empire BCBS, we DO NOT ACCEPT the following BCBS plans:
Exchange (Pathway)
(Metal plans: Platinum to Bronze, beginning with JL)
Blue Priority
Blue Priority Prism
Total Blue Select Plan
Indemnity
Blue Access
POS
RS (referral specialist)
2) We accept Oxford Freedom & Liberty plans, but we DO NOT ACCEPT Oxford Metro, Mosaic, Core, Charter.
3) We accept United, but we DO NOT EXCEPT Core, Charter, Exchange, Compass, CSP, United Community Plan (Exchange).
4) We DO NOT ACCEPT MVP HQNET HMO.
The only insurances we accept thru the NY STATE Exchange are:
MVP and Fidelis: CHP/Medicaid
Commercial policies: Fidelis, MVP, CDPHP
If you do not belong to one of these carriers, payment is expected in full at the time services are rendered, unless other arrangements have been made with our billing department. All co-payments must be paid at the time of service, as these are not billable fees. If we need to bill you for a copay there is a $10.00 handling fee. MasterCard, Visa and American Express are accepted. Please respect our billing policies, and understand that it is the responsibility of the office staff to enforce them in order to continue providing our patients with the best posssible care.
Fees
Forms: $5.00 same day $10.00
Letters: $35.00 same day $50.00
Missed Appointment Fee: $50.00
Failure to pay a copay at the visit: $10.00 surcharge